Conflict resolution & mediation

Unresolved conflict can have devastating effects on a team and workplace. Often it's not the parties to the conflict who are most impacted, but those underneath who deal with the tension, stress and loss of productivity as a result.

Unresolved or poorly resolved conflict can lead to ongoing mental health impacts on employees and puts the organisation at risk of stress leave and bullying claims.

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A manager may be too close to the problem, or see it as too hard to deal with. However, when conflict is allowed to fester in organisations, it can have severe impacts on employees:

  • Reduced productivity
  • Low employee engagement
  • Ongoing mental health impact

Leadership Success can assist to:

  • Unpack the issues
  • Provide advice to the manager and HR
  • Work with the affected parties 
  • Ensure a plan of action is implemented addressing the issue for the long term

Hear from our experts

"This is probably the most common problem I see in organisations - failure of individuals to adequately resolve conflict and poor conflict resolution role modelling from senior leaders.

Ultimately, it just stops people from being productive and getting their work done. And it can create disengaged and disempowered employees.

Conflict resolution is hard, as it's two people's interpretation of events. You've got to really understand conflict, your style and how your might take a sustainable approach to managing it. 

Like anything people related - it's not going to change overnight. But the impacts longterm are so worthwhile for everyone involved."

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1:1 interviews with key stakeholders

Meetings with the individuals and the professional coach to determine underlying cause of conflict

Mediation by impartial expert

Mediation between parties to discuss key issues, set goals and agree a way forward

Ongoing coaching

Ongoing coaching to ensure that the agreement is adhered to

team coacing
Team support

Additional coaching support for any impacted team members

Advice & recommendations

Provision of advice to HR and Manager on underlying causes and recommendations

Need help with conflict resolution or mediation?

Talk directly to one of our experts, not a salesperson.

Talk to an expert